Terms and Conditions

Welcome to NovaPets!
These Terms and Conditions (“Terms”) govern your use of our website, https://thenovapets.com, and all related services operated by NovaPets (“we,” “us,” or “our”).
By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our site or making a purchase.

1. General Information

NovaPets operates as an online e-commerce store specializing in pet care and grooming products.
By using our website, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Products and Availability

We strive to ensure all product details, images, and prices are accurate. However, errors may occasionally occur.
All products are subject to availability, and we reserve the right to modify or discontinue any item without prior notice.
If a product becomes unavailable after an order is placed, we will notify you and issue a refund.

3. Pricing and Payments

All prices are listed in Canadian Dollars (CAD) unless otherwise stated.
We reserve the right to change product prices or shipping fees at any time.
Payment must be received in full before an order is processed and shipped.
We accept major payment methods including credit/debit cards, PayPal, and Shopify Payments.

Fraudulent or suspicious transactions may be canceled at our discretion.

4. Shipping Policy

Processing times typically range from 1–3 business days, and shipping may take 7–20 business days, depending on your location.
We provide standard worldwide shipping through our trusted suppliers.

Customers are responsible for providing accurate shipping addresses.
Once your order is shipped, we are not liable for lost, delayed, or misdelivered packages due to incorrect information provided at checkout.

For more information, please review our full Shipping Policy.

5. Returns and Refunds

We want you to love your purchase! However, if you are not satisfied, please contact us at thenovapets@gmail.comwithin 14 days of delivery to request a return.

Please note:

  • Returned items must be unused, unopened, and in original packaging.

  • Once the package is opened, it is no longer eligible for return or refund due to hygiene and safety reasons.

  • Customers are responsible for return shipping costs.

  • Refunds are issued only after we receive and inspect the returned item.

For complete details, visit our Return Policy.

6. Intellectual Property

All content on this website—including text, logos, graphics, product images, and layout—is the property of NovaPets and protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any part of the site without our written permission.

7. User Conduct

You agree not to use our website for any unlawful purpose or to violate any applicable laws.
You must not attempt to hack, disrupt, or gain unauthorized access to our website or servers.

8. Limitation of Liability

NovaPets is not liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our products or website.

  • Delays or shipping issues beyond our control.

  • Any allergic reactions, misuse, or damage caused by improper product handling.

Our liability shall not exceed the total amount paid for your order.

9. Disclaimer

Our products are intended for external pet use only and are not substitutes for professional veterinary advice or treatment.
Individual results may vary depending on the animal’s condition, sensitivity, or use of the product.

10. Privacy and Data Use

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, products, or services on those sites and disclaim all liability for your use of them.

12. Termination

We reserve the right to suspend or terminate any user account that violates these Terms or engages in fraudulent activity.

13. Changes to Terms

NovaPets reserves the right to modify or update these Terms at any time.
Changes will be effective immediately upon posting to the website. We encourage users to review this page regularly.

14. Governing Law

These Terms and any disputes arising from them are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

15. Contact Us

If you have any questions or concerns about these Terms, please contact us:

📧 Email: thenovapets@gmail.com
🌐 Website: https://thenovapets.com
📍 Business Name: NovaPets