Privacy Policy & Contact Us

At NovaPets, accessible from thenovapets.com, your privacy is one of our top priorities. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about our customers, including:

a. Personal Information

When you make a purchase or attempt to make a purchase through the site, we collect:

  • Name

  • Billing and shipping address

  • Payment information (credit card numbers, PayPal details, etc.)

  • Email address

  • Phone number

This information is used to process your order, communicate with you, and provide order updates.

b. Automatically Collected Information

When you visit our website, certain information is automatically collected, including:

  • Your IP address

  • Browser type, device type, and operating system

  • Time zone, language preferences

  • Pages you visit and time spent on them

  • Referring website or ad source

We use this data to analyze site traffic, improve website performance, and enhance user experience.

c. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as pixels and analytics tools) to personalize your experience and analyze usage patterns.
You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill orders (including shipping, confirmations, and returns)

  • To communicate with you about your order or inquiries

  • To personalize your shopping experience and improve our website

  • To send marketing emails and promotions (only if you have opted in)

  • To analyze and monitor site usage and advertising effectiveness

  • To comply with legal obligations and prevent fraudulent activity

3. Sharing Your Information

We only share your information with trusted partners necessary to operate our business, including:

  • Shopify, our e-commerce platform, which helps us run our online store.

  • Payment processors (e.g., Shopify Payments, PayPal) to securely process your payments.

  • Shipping and logistics partners to deliver your orders.

  • Analytics and advertising partners (such as TikTok Ads, Meta Ads, and Google Analytics) to improve our marketing efforts.

We never sell or rent your personal data to third parties for profit.

4. Behavioral Advertising

As described above, we use your information to provide you with personalized ads or marketing communications we believe may interest you.
You can opt out of targeted advertising by adjusting your ad preferences on:

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

If you place an order, we keep your order information for our records unless you ask us to delete it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you

  • The right to rectify incorrect or incomplete data

  • The right to request deletion of your personal data

  • The right to opt out of marketing communications

If you wish to exercise these rights, please contact us at thenovapets@gmail.com.

7. Data Security

We implement strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
All payment transactions are encrypted using SSL technology, and we do not store your payment details on our servers.

However, please note that no method of online transmission or electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
We encourage you to review their privacy policies before sharing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
Any updates will be posted on this page with the “Last updated” date revised accordingly.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal data from children. If you believe your child has provided us with personal information, please contact us to have it deleted.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a complaint, please contact us at:

📧 Email: thenovapets@gmail.com
🌐 Website: thenovapets.com